International Customer Support
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Job Description
Community-first customer support professional managing user inquiries at Polymarket. Engaging with users and developing support processes across various channels.
Responsibilities:
- Manage customer support inquiries, discord messages and live chat during multiple timezones.
- Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat).
- Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams.
- Build internal programs, tools, resources and training to help launch or improve product support workflows.
- Ensure compliance with Polymarket regulations and standards.
- Use data and customer pain points to identify opportunities to reduce customer friction.
Requirements:
- 4+ years of experience in financial services, fintech, gaming, or web3
- Familiarity with fast-moving ecosystems at innovative trading, crypto, or gaming platforms
- Experience in payments, market operations, KYC/AML compliance, or trading infrastructure
- Familiarity with managing large Discord or online communities
- Excellent communication skills (written and verbal)
- Ability to simplify complex topics for broad audiences
- Availability to work shifts on weekends, and outside of the "standard" work day
- Willingness to pivot on the fly in a constantly evolving environment
- Desire to be part of a winning team in a collaborative environment
Benefits:
- Competitive salary & equity
- Unlimited PTO, Health, Vision, & Dental coverage
- 401k match
- Hardware setup — new MacBook Pro, big display, & accessories..
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