IT Administrator, LMS
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Job Description
IT and LMS Administrator at Kotter overseeing learning environments and internal IT operations. Managing relationships with external IT service providers and optimizing tech infrastructure.
Responsibilities:
- Serve as the primary architect of our online learning experience, owning the Thought Industries (TI) instance
- Manage the relationship with our external IT Managed Service Provider (MSP)
- Build sophisticated panoramas, managing complex user permissions, and ensuring seamless tech stack integration with tools like HubSpot and Stripe
- Manage day-to-day tactical IT needs, including 'boots on the ground' management of physical equipment and hardware setups in our Cambridge HQ
- Lead the strategic design of the Thought Industries instance, ensuring the site structure aligns with long-term business goals and user experience best practices
- Build and manage multi-tenant environments for large clients and our partner network
- Oversee the ingestion and organization of learning assets, including SCORM files and interactive assessments
- Design and maintain complex user flows, registration groups, and permission levels
- Manage and troubleshoot the flow of data between the LMS and our broader tech stack
- Implement and manage digital badging workflows through Credly
- Design custom reports and executive dashboards within Thought Industries to track KPIs, learner progress, and revenue impact
- Serve as the Tier 3 technical lead for all platform issues, resolving complex bugs, API discrepancies, or display errors
- Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs
- Serve as the first line of defense for staff IT issues via Slack/Email
- Physically provision, set up, and ship laptops for new hires and handle asset recovery
Requirements:
- Bachelor’s Degree in IT, Learning Technologies, Systems Administration or similar concentration or equivalent practical experience required.
- Certified Thought Industries Administrator with a minimum of 5 years of hands-on experience specifically designing and managing environments within the Thought Industries platform. (This is non-negotiable).
- 3-5 Years working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
- Familiar with IT security systems, procedures, and policies
- Proven experience with SCORM/xAPI standards and integrating LMS platforms with third-party tools via Zapier or native connectors.
- Preferred experience working within a Training Services or Customer Education business model (e.g. selling training as a product).
- Proven experience managing Google Workspace administration, LastPass, and physical hardware logistics (Mac imaging and inventory)
- Experience being the primary IT administrator of a growing company preferred.
- Ability to manage external vendors (MSP) and interpret SLAs to ensure accountability while managing escalations as necessary.
- Candidates must ensure they have legal authorization to work in the U.S. without the need for sponsorship, now or anytime in the future.
Benefits:
- Comprehensive benefits package including medical, dental, and vision coverage
- 401(k)
- Unlimited paid time off
- Professional development opportunities
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