Special Products Administrator III
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Job Description
Special Products Administrator III handling specialized loan-related requests for LoanCare. Requires 4+ years of mortgage servicing experience and strong analytical skills.
Responsibilities:
- Review and evaluate requests regarding Special Products functions while following required investor and/or client procedures.
- Obtain and review information needed to process subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and other requests pertaining to the Special Products area.
- Manage department inboxes; delegate or respond to internal/external clients and/or borrowers regarding Special Products requests.
- Assist with escalations and ad-hoc special products requests.
- Accurately handle manual calculations (ARMs and HELOCs).
- Ensure task quality is maintained, and department procedures are followed.
- Assist Special Products Administrator I and II.
- Assist with training new and existing team members.
- Complete tasks within required timeframes and standards.
Requirements:
- High School Diploma or equivalent.
- 4+ years of mortgage servicing experience with emphasis on special loans preferred.
- Strong verbal and written communication skills.
- Displays leadership qualities.
- Able to work independently and multitask while maintaining a high level of organization.
- Ability to adapt to change productively and handle other essential tasks as assigned.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Word and Excel.
- Knowledge of ICE mortgage servicing systems.
- Knowledge of HELOC, SCRA, or Special Loans workstations.
Benefits:
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
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