IT Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Administrator managing internal IT operations at MCIM. Support employees and implement scalable IT systems while ensuring compliance with security standards.
Responsibilities:
- Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all systems and applications.
- Manage onboarding, provisioning, and offboarding processes, ensuring timely access setup and termination in accordance with internal SLAs.
- Administer and maintain Windows and Mac devices, ensuring security compliance and patch management.
- Manage and deploy RMM / IT Asset Management (ITAM) platforms.
- Implement and manage Endpoint Detection & Response (EDR) and Security Information & Event Management (SIEM) systems.
- Transition IT operations from an outsourced MSP model to internally managed platforms.
- Configure dashboards, policies, and monitoring tools aligned with company security and compliance requirements.
- Administer cloud applications including Google Workspace, Microsoft 365, Atlassian (Jira/Confluence), Slack, Monday.com, and other SaaS tools.
- Manage user access controls, permissions, and integrations across cloud systems.
- Maintain and support networking equipment and configurations, including VPN, firewall, and NAT (Cisco preferred).
- Support system integrations and build automations between cloud applications where applicable.
- Document IT processes, systems configurations, and internal best practices.
Requirements:
- 3–4+ years of experience in IT Administration, Systems Administration, or similar technical support roles.
- Experience supporting mixed Windows and Mac environments.
- Experience supporting both in-office and remote employees.
- Experience working in an organization of 20–150 employees or within an IT MSP environment.
- Hands-on experience with RMM and IT asset management platforms.
- Experience with cloud application management including Google Workspace, Microsoft 365, and other SaaS platforms.
- Working knowledge of networking fundamentals including VPN, firewall, and NAT.
- Experience with Cisco and/or Ubiquiti networking equipment preferred. Bonus: experience with AWS EC2.
- Strong troubleshooting and problem-solving skills.
- Ability to deploy and implement technical tools, not just manage existing systems.
- Strong communication and interpersonal skills with a customer-support mindset.
- Self-motivated with the ability to work independently.
- Associate’s Degree in IT Management, Computer Information Systems, or related field preferred.
- CompTIA A+ and/or Network+ certifications preferred.
Benefits:
- Impact – Build and shape IT infrastructure from the ground up
- Growth – Join a company entering an exciting new stage of expansion. Scale with us!
- Ownership – Operate with autonomy and influence key operational systems
- Collaboration – Work within a tight-knit, highly collaborative team
Similar Jobs
AR Credit Administrator
AR Credit Administrator reviewing and processing credit applications for Lithia & Driveway. Ensuring compliance and providing customer insights while maintaining accurate records.
IT Support Administrator
IT Support Administrator responsible for technology support in a healthcare company. Maintaining systems, automating processes, and ensuring team productivity in a remote setup.
IT Specialist
IT Specialist providing 100% remote support to a global team; resolving tickets and ensuring system integrity.
IT Engineer
Onsite IT Engineer providing technical support to healthcare clients in Vero Beach, FL. Collaborating with executive teams and leading infrastructure improvements in Managed Service Provider context.
Principal Technical Program Manager – Core Services, Enterprise Architecture
Principal Technical Program Manager overseeing Core Services and Enterprise Architecture for Allegion. Leading cross-functional teams and driving technical roadmaps to enhance security technology solutions.
Helpdesk / IT Support – Specialist
Service Desk Mitarbeiter providing IT support and ensuring communication for business clients in a remote role. Position involves troubleshooting, ticketing, and client communication for technical issues.
IT Support Analyst, Junior
Support Analyst for IT infrastructure focusing on quality service and improvements. Engaging in preventive actions and collaboration with the technical support team in a remote setting.
Technical Customer Support Specialist
Technical Support Specialist providing technical assistance for marketing analytics platform. Collaborating with customers remotely to resolve issues and offer guidance in using the platform.
Helpdesk Engineer
Helpdesk Engineer providing tech support and onboarding for CyberSheath's Managed Services clients. Working on project tasks related to system administration and cloud solutions in a virtual environment.
Area Credit Manager
Area Credit Manager overseeing accounts receivable portfolio for SRS Distribution. Ensuring timely collections, processing credit applications, and collaborating internally and externally.
IT Support Specialist
IT Support Specialist providing internal technical support at Domaine, the largest independent Shopify partner. Ensuring technical resources and security compliance for employees.
IT Support – Incident Management
Response Team Member at Gainwell Technologies ensuring effective actions to service disruptions. Responsible for incident monitoring and stakeholder communication in Bangalore.
Helpdesk, IT Support – Mitarbeiter
Service Desk Mitarbeiter supporting business clients with IT issues and ensuring high service quality. Proactive monitoring of systems and communication with clients in professional settings.
Helpdesk / IT Support Employee (m/f/d)
Service Desk Mitarbeiter providing IT support for business clients. Handling IT disruptions and ensuring high service quality in a fully remote role.
Helpdesk / IT Support, Employee
Service Desk Agent supporting renowned B2B clients with IT inquiries. Collaborating within a motivated team and ensuring high service quality in a remote setting.
Bilingual Helpdesk Associate
Bilingual Helpdesk Associate handling customer inquiries in English and Spanish. Providing technical support and maintaining long-term customer relationships.
IT Support Specialist
IT Support Specialist providing essential technical support for Bold Commerce's remote team. Focusing on employee access management, troubleshooting, and system maintenance.
Senior Federal Acquisitions Helpdesk Analyst
Senior Analyst supporting Momentum Financials implementations at CACI for government clients. Providing customer support and leading team engagements in a high visibility environment.
IT Supporter
IT Supporter helping customers with IT system inquiries. Analyzing and resolving hardware and software issues remotely and on-site.
IT Support Trainee
IT Support Trainee at NTT DATA Business Solutions providing technical support. Working on daily IT-related tasks across various responsibilities in the NTT DATA team.