EDI Helpdesk Representative
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Job Description
EDI Helpdesk Representative at Gainwell, aiding healthcare providers through technological solutions. Engaging in inquiries and issue resolution to enhance Medicaid operations in Montana.
Responsibilities:
- Serve as the first point of contact for healthcare providers
- Answer inbound calls and respond to EDI-related inquiries
- Research and troubleshoot provider issues
- Conduct outbound follow-ups for timely resolution
- Process provider and member updates while maintaining standards
Requirements:
- High School Diploma or GED required
- Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, or related fields
- Strong verbal and written communication skills
- Proficiency with Microsoft Office
- Ability to work independently and manage competing priorities
Benefits:
- Comprehensive health benefits
- 401(k) employer match
- Flexible vacation policy
- Educational assistance
- Leadership and technical development academies
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