IT Helpdesk Technician
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Job Description
IT Helpdesk Technician at Sardine, supporting IT operations for a global, remote-first team. Responsibilities include daily support, onboarding, and maintenance of IT systems.
Responsibilities:
- Maintain and support core IT systems, including Google Workspace and device management (JAMF).
- Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team.
- Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly.
- Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video.
- Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana).
- Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users.
Requirements:
- 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-growth experience is a plus).
- Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support.
- Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows.
- Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience.
- A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff.
- Preferred tooling & skills: System Administration: Experience supporting users within JAMF, BetterCloud, 1Password, and GitHub.
- Collaboration & Productivity: Proficiency in supporting enterprise environments for Slack, Asana, Chrome, and Microsoft Office.
- HRIS: Familiarity with HRIS automation tools like Rippling for user lifecycle management.
Benefits:
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific*
- 4% matching in 401k / RRSP - *US and Canada specific*
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend
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