IT Operations Specialist
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Job Description
IT Operations Specialist for telehealth platform managing internal systems across Australia and beyond. Establishing IT operations practices and providing hands-on support for a growing organization.
Responsibilities:
- Manage user lifecycle: onboarding, offboarding, access provisioning, and permission changes across our core systems.
- Handle internal support requests - password resets, access issues, software troubleshooting, and general "how do I..." questions.
- Support a mixed-device environment spanning Mac, Windows, and mobile devices across both company-owned and BYOD setups.
- Maintain our identity and access management practices, ensuring the right people have the right access.
- Create and maintain documentation for common processes and self-service guides.
- Monitor and maintain our core productivity tools to ensure reliability and security.
Requirements:
- 2-4 years of experience in IT support, helpdesk, or systems administration.
- Solid experience with Google Workspace administration.
- Comfortable supporting both Mac and Windows users in a mixed-device environment.
- Familiarity with SaaS application management (we use Slack, 1Password, and various internal tools).
- Strong troubleshooting instincts - you can diagnose problems methodically and explain solutions clearly.
- Excellent communication skills - you'll be helping people across all levels of the business, often remotely.
- Self-directed work style - comfortable prioritising your own work and knowing when to escalate.
- Genuine interest in improving how things work, not just keeping them running.
- Nice to Have Experience with endpoint management or MDM solutions (particularly in mixed OS/BYOD environments).
- Exposure to identity providers and SSO configuration.
- Basic scripting ability (Python, Bash, or similar) for automation.
- Experience in a healthcare, regulated, or high-compliance environment.
- Previous experience in a growing or scaling organisation.
Benefits:
- Flexible, fully remote working from anywhere in Australia (Eastern seaboard timezone preferred)
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