IT Support, Compliance Administrator
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Job Description
IT Support and Compliance Administrator at Cofense overseeing IT infrastructure and supporting security compliance programs. Responsible for user support, audits, and vulnerability assessments.
Responsibilities:
- On-site and remote end-user device support; automation, configuration, installation, and maintenance of end-user device equipment.
- Manage the day to day operations, enhancements, and implementation of company collaboration services
- User onboarding, offboarding, and training
- Support ongoing maintenance of ISO 27001, SOC 2, and FedRAMP programs, including risk assessments, control monitoring, and evidence collection.
- Assist with internal and external audits by preparing documentation, system screenshots, logs, and policy references.
- Conduct periodic access reviews, vulnerability scans, and compliance-driven checks across systems and services.
- Maintain and update security policies, procedures, and standard operating procedures.
- Help ensure timely remediation of audit findings, security vulnerabilities, and compliance gaps.
- Coordinate vendor risk management tasks, including security questionnaires and third-party assessments.
- Support incident response processes, ensuring proper documentation, reporting, and corrective actions.
- Monitor adherence to secure IT operational practices such as change management, configuration baselines, and logging standards.
- Timely resolution of assigned initiatives and tasks Knowledge Base (KB) documentation updates.
- Ability to travel to remote offices
Requirements:
- Minimum 3+ years’ IT support
- Bachelor’s degree preferred
- Professional Certification in at least one major technology provider preferred
- MCSA/MCSE, VCP, Network+, Security+, A+, CISSP, AWS Architect
- Working knowledge of information security frameworks—ISO 27001, SOC 2, and/or FedRAMP
- Experience supporting SOC 2/FedRAMP audits or maintaining an ISO 27001 ISMS
- Exposure to FedRAMP requirements, SSP documentation, and NIST 800-53 controls
- Experience with; Corporate Network Troubleshooting, Desktop/Laptop Support, Atlassian Jira/Confluence administration and server maintenance
- Working experience with at least one major operating system Windows | Mac OS | Linux | Android / iOS
- Working experience with one cloud service or virtual environment o365, Azure, VMware, or AWS
- Working knowledge PowerShell or python scripts
- Virtual server management
Benefits:
- Equal Employment Opportunity
- Professional development opportunities
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