IT Support – Incident Management
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Job Description
Response Team Member at Gainwell Technologies ensuring effective actions to service disruptions. Responsible for incident monitoring and stakeholder communication in Bangalore.
Responsibilities:
- Monitor, identify, and assess outages or service disruptions using established tools, alerts, and reports.
- Perform initial incident triage to determine severity, scope, and required response actions.
- Follow standardized incident response protocols to ensure consistent and timely action.
- Continuously follow up with stakeholders until their status is both confirmed and accurately documented.
- Provide clear, timely updates to leadership, internal stakeholders, and operational teams throughout the outage lifecycle.
- Document all actions, decisions, and timeline details for situational awareness and post‑incident reporting.
Requirements:
- At least 2.5 years of experience in operations, outage response, IT support, business recovery, or related fields.
- Strong analytical and problem-solving skills in high-pressure environments.
- Ability to communicate clearly, concisely, and professionally.
- Familiarity with incident management processes or systems (e.g., ITIL, ICS, outage management systems).
- Ability to work in US business hours.
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