IT Support Specialist
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Job Description
IT Support Specialist providing internal technical support at Domaine, the largest independent Shopify partner. Ensuring technical resources and security compliance for employees.
Responsibilities:
- Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity
- Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence
- Act as first point of contact for company device users including troubleshooting, MDM administration, inventory management and software policies
- Manage and support access to software licensing and third-party vendors including: auditing access & permissions, costs & renewals and identify redundancies
- Complete onboarding and offboarding tasks including device management and tooling access
- Support the implementation, documentation and monitoring of company information security policies, ensuring our IT practices comply with regulatory and compliance standards
- Maintain documentation for common IT issues and resolution procedures
- Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes
- Coordinate company’s InfoSec activities as required
Requirements:
- 2+ years of experience in IT support, help desk, or similar role
- Bias to action with a focus on continuous improvement & scaling recurring IT & InfoSec tasks
- Basic understanding of information security concepts and best practices in a remote-first environment
- Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, JIRA, Confluence)
- Basic understanding of networking concepts
- Expertise in MacOS troubleshooting and support
- Excellent problem-solving and troubleshooting skills
- Fluent English (B2 level or higher) is a mandatory requirement for daily communication and collaboration
- Experience with Security Assessments and Audits (eg: ISO 27001)
Benefits:
- Remote-first culture
- Continued education and personal development opportunities
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