IT Support Specialist II
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Job Description
IT Support Specialist II at D-Wave Quantum providing high-quality technical support and managing IT systems. Collaborating with IT teams to enhance service delivery and troubleshooting complex issues.
Responsibilities:
- Provide responsive, courteous, and high-quality support for hardware, software, and network issues across Windows, macOS, and Linux systems.
- Troubleshoot and maintain end-user devices, peripherals, printers, telephony, and conference systems.
- Install, configure, and maintain desktops, laptops, and mobile devices (iOS, Android).
- Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees.
- Manage user accounts and access (Active Directory, cloud identity platforms).
- Perform routine maintenance, patching, updates, and endpoint health checks.
- Track and maintain system configurations and collaborate with vendors for synchronization or technical support.
- Assist in the implementation and maintenance of automated deployment solutions (PXE, Windows Deployment, Intune, scripting).
- Work closely with specialized IT teams (networking, security, systems) to resolve escalations.
- Document issues, resolutions, and procedures in ticketing systems and knowledge bases.
- Identify recurring issues and suggest improvements to processes, tools, or training.
- Complete routine work independently; escalate complex issues and communicate risks or blockers early.
Requirements:
- Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
- 4+ years of IT support or desktop support experience
- C Suite White Glove Support Experience
- Proficiency with Windows and macOS; familiarity with Linux preferred
- Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
- Experience with identity and access management (e.g., Active Directory, Microsoft 365)
- Strong troubleshooting and problem-solving skills across systems and devices
- Ability to prioritize tasks, manage time, and meet defined goals
- Clear communication skills and a strong customer service mindset
- Demonstrated ownership and ability to make routine decisions independently
- Flexibility to support occasional evenings, weekends, or travel to remote sites.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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