IT Support Specialist
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Job Description
IT Support Specialist providing internal IT support remotely from the Philippines. Part of a global team collaborating from home offices in Canada, the US, and the Philippines.
Responsibilities:
- Internal IT Support
- Primary Point of Contact for external IT support provider
- Asset & Access Management
- Track and manage software licenses
- Onboarding/Offboarding of employees
- Identify opportunities for automation and efficiency in IT workflows
- Evaluate, recommend, and assist with implementing new tools and technologies
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in IT support, asset management, and software procurement
- Knowledge of IT ticketing systems and Microsoft 365
- Excellent organizational, communication, and problem-solving skills
- Ability to work independently and collaborate with cross-functional teams
Benefits:
- 13 month pay
- Night differential pay
- Performance bonus of up to 10% per year
- Paid time off (PTO)
- Paid holidays
- Sick leave
- Christmas Bonus of 2-5% per year
- Permanent work-from-home setup with equipment provided
- Platinum HMO coverage for you with 2 dependents covered at Gold level
- Annual international trip to company event: Alignapalooza!
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