IT Support
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Job Description
IT Support role providing technical assistance and onboarding for a health tech company team. Focused on managing technical accounts and resolving internal issues.
Responsibilities:
- Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary
- Monitor and respond to technical questions from multiple stakeholders in parallel, while maintaining professionalism and urgency
- Partner closely with Silna’s CTO on system improvements, tooling changes, and security best practices
- Own technical onboarding for new hires, including account creation, permissions and access setup, and tool provisioning
- Troubleshoot issues related to user accounts and access, password resets and authentication, SaaS tools and internal systems, etc.
- Coordinate with vendors and service providers as needed
- Help ensure broad reliability, access control, and basic security hygiene across the business
Requirements:
- Minimum of 1 year of relevant experience in IT support, technical operations, or helpdesk roles
- Strong familiarity with user account management, SaaS tools, security tools (e.g., Google Workspace, Slack, Okta, Yubikey, password managers) & troubleshooting expertise across hardware and software
- Clear and professional written and verbal communication skills
- Ability to work independently while also escalating and collaborating with team as appropriate
- Strong work ethic with a sense of urgency; able to multitask and manage competing priorities
Benefits:
- Competitive hourly rate
- Fully remote role
- Best of all, a chance to support a team making a meaningful difference in patients’ ability to access care
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