IT Systems Trainer – 12 month FTC
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Job Description
IT Systems Trainer supporting systems adoption across IVC Evidensia’s veterinary practices. Delivering virtual training, migration support, and workflow improvements for a UK and European veterinary care group.
Responsibilities:
- Support veterinary practices and support teams in using key systems confidently, consistently, and effectively
- Deliver virtual 1-to-1 and group training sessions to practice and support office colleagues
- Facilitate live webinars covering Merlin, Dayforce, Online Office, and Concur
- Tailor training for Client Care Teams, Clinical Teams, and Practice Managers
- Provide 2nd line support for Merlin process and usage queries
- Coach colleagues on best-practice system usage and adoption of standardised processes
- Create and maintain Quick Reference Guides, webinar storyboards, and training videos
- Ensure training materials reflect real-world practice workflows and operational best practice
- Support Merlin migrations and site mergers before, during, and after implementation
- Assist with rollout of new system functionality and process improvements
- Provide Go-Live, Post Go-Live, and Hypercare support
- Help practices adapt to change and challenge non-standard system usage where required
- Work with Client Care teams, Clinical teams, and Practice Managers to enhance patient care, client experience, and operational efficiency
Requirements:
- Hands-on experience within a veterinary practice environment
- Strong operational experience within veterinary practice settings
- Practical knowledge of Merlin, Dayforce, Online Office, and Concur
- Strong understanding of veterinary practice procedures and workflows
- Excellent communication and coaching skills
- Experience delivering virtual 1-to-1, group, or webinar training
- Ability to explain systems clearly to colleagues with varying levels of confidence and experience
- Pragmatic, organised, and solutions-focused approach
- Experience supporting change and managing resistance positively
- Ability to manage multiple priorities and work to tight timelines
- Confidence working independently and managing own workload
- Flexibility and adaptability in a fast-paced environment
- Positive attitude towards change and continuous improvement
- Previous formal IT or training experience is helpful but not essential
Benefits:
- Investment in learning, innovation, and wellbeing
- Career development opportunities
- Support to make more impact and access more career opportunities
- Reasonable adjustments during the recruitment process
- Remote work arrangement
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