Junior Business Analyst – Fleet Operations
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Job Description
3PL Account Manager managing logistics providers for Glovo, a global local-delivery platform. Improving fleet efficiency, partner profitability, contracts, and service levels across Spain.
Responsibilities:
- Own strategic relationships with 5–8 third-party logistics providers
- Act as the main business partner for 3PL owners and conduct regular reviews
- Analyze fleet KPIs to maximize order volumes, resolve operational bottlenecks, and improve partner profitability
- Onboard and pitch new Glovo technology, features, and processes to partners
- Manage contracts, ensure contract execution, lead commercial renegotiations, and guarantee service levels
- Collaborate with Billing, Pricing, Legal, and Operations to solve complex issues
- Partner with Strategy & Data to launch local initiatives and experiments based on marketplace insights
Requirements:
- 2 years of experience in Account Management, Operations, or Consulting
- Experience ideally in delivery, e-commerce, or logistics
- Commercial and negotiation skills
- Ability to build trust and handle tough commercial conversations with business owners
- Analytical mindset and comfort working with data and tracking KPIs
- Proactive, ownership-driven approach and bias for action
- Comfortable navigating structural changes and ambiguity
- Familiarity with digital tools and dashboard platforms, e.g. Google Sheets and Looker
- Native/fluent Spanish
- High working proficiency in English
Benefits:
- Remote work options
- Equal opportunities and inclusive work environment
- Diversity and inclusion initiatives
- Opportunity to note pronouns in the application
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