Junior Customer Success Manager – Books
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Job Description
Junior Customer Success Manager responsible for onboarding and retaining Small to Medium customers at SkySlope. Building rapport and providing dedicated support for customer success and product expertise.
Responsibilities:
- Responsible for meeting ALL role expectations listed HERE
- Responsible for the onboarding process (process call, training, launch) for any assigned new customers
- Responsible for building and maintaining rapport with clients to ensure a high user adoption rate and act as the main point of contact for each of their assigned clients
- Responsible for performing proactive reach outs to their accounts to assess health of the account and to identify future needs and growth opportunities
- Responsible for analyzing account specific data via CSM dashboards to evaluate the health of a client and take proactive steps to increase their engagement and retention
- Responsible for semi-annual and quarterly business reviews as assigned by Leadership
- Become a SkySlope domain and product expert in order to consult on Best Practices
- Customer issue troubleshooting and follow up
- Creating video tutorials as needed
- Reach out to eligible customers for upsell opportunities
Requirements:
- Customer service experience required
- 1-2 years of administrative and office experience
- High School diploma and some college preferred
Benefits:
- Medical Insurance – Company pays flat dollar amount towards premium
- Dental Insurance – Company pays 75% of monthly premium only on Base Plan
- Vision Insurance – Company pays 100% of monthly premium
- Basic Life and AD&D Insurance
- Voluntary Short & Long Term Disability Insurance Plans
- Voluntary Accident insurance
- Voluntary Hospital Indemnity
- Voluntary Critical Illness
- Flexible Spending Account
- Health Savings Account (HSA)
- 401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings
- Employee Stock Purchase Plan – Company match equal to 33.3333% of dollars contributed to the plan
- Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires
- 16 Paid Holidays
- Bereavement Leave – Company will provide you with paid days of leave for grieving
- Discounts through Fidelity
- Pet Insurance through Nationwide
- Paid Parental Leave – Up to six (6) weeks of pay following birth/placement of a new child
- Dayforce Wallet – Allows employees to access pay on-demand as soon as it is earned
- Waldorf University discounts and perks
- Child Literacy Assistance Program discount
- $1,000 Employee Referral bonuses
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