Key Account Manager
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Job Description
Key Account Manager developing strategic relationships with veterinarians, pet clinics, and pet owners. Driving Merck animal-health product adoption, account plans, and commercial growth.
Responsibilities:
- Develop and maintain long-term engagements with pet clinics, veterinarians, pet owners, and other stakeholders
- Drive company product scientific knowledge at pet clinics and among pet owners
- Identify account stakeholders and understand their perspectives on the company and competitors
- Identify short- and long-term business opportunities
- Develop account plans addressing account needs, perspectives, competitive challenges, and business challenges
- Leverage cross-functional internal resources to maximize potential
- Drive relevant omnichannel communication to increase customer contacts
- Define account metrics, create tracking plans, and regularly update performance
- Maintain professional and technical knowledge through professional publications, networks, and internal product and industry expertise
- Maintain expertise in the evolving product portfolio, services, pricing, competition, market, and industry trends
Requirements:
- Bachelor’s degree in Veterinary Medicine, Marketing, or related field
- Minimum 3 years of experience in sales, key account management, or business development
- Preferably experience in Animal Health, Veterinary Pharmaceutical, Pet Care, or FMCG industries
- Proven ability to manage strategic accounts and build relationships with veterinarians, pet shops, associations, and KOLs
- Strong knowledge of the Companion Animal market, animal health products, veterinary customer channels, and account management principles
- Excellent written and verbal communication skills
- Ability to communicate scientific and commercial information to veterinarians, pet retailers, and key stakeholders
- Ability to analyze sales performance, market opportunities, customer insight, and competitive trends
- Ability to work cross-functionally with sales, SCM, finance, communities, veterinarians, and KOLs
- Proficiency in CRM systems, Microsoft Excel, PowerPoint, and sales analytics tools
- Required skills: Account Management, Commercial Contract Negotiations, Customer Needs Assessments, Customer Satisfaction, Identifying Sales Opportunities, Key Account Management, Market Analysis, Operational Delivery, Poultry Management, Product Knowledge, Sales Strategy Development, Sales Target Achievement, Sales Team Management, Sales Training, Veterinary Sciences
Benefits:
- Remote work arrangement
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