Kundenbetreuer 2nd Level – Zendesk
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Job Description
Kundenbetreuer Teil der Online-Marketing-Software bei Digistore24. Verwaltung von Kundenanfragen und Supportprozessen über Zendesk sowie kontinuierliches Lernen.
Responsibilities:
- Betreuung der Kunden und Unterstützung bei technischen Anfragen.
- Verantwortung für die Pflege und Weiterentwicklung eines Ticketsystems (Zendesk).
- Bug-Management und Optimierung von Prozessen in Zendesk.
- Mitarbeit im Online-Marketing mit dem Ziel der Digitalisierung von Unternehmen.
- Kontinuierliches Lernen und Wachstum der technischen Fähigkeiten.
Requirements:
- Erfahrung im Kundenkontakt.
- Kommunikationsgeschick und Empathie.
- Organisationstalent.
- IT-Verständnis.
- Idealerweise Erfahrung mit Zendesk.
- Technische Affinität & Interesse für Online-Marketing.
- Global Mindset.
Benefits:
- 100 % Remote: Arbeite dauerhaft von zu Hause aus.
- 30 Urlaubstage.
- Klare Strukturen: Arbeite im Gleitzeitmodell und in Absprache mit deinem Team.
- Flache Hierarchien und kurze Entscheidungswege.
- Moderne Technologien.
- Monatliche Team Lunches mit Lieferando-Guthaben.
- Echte menschliche Verbindung: Erlebe spektakuläre Team-Events in ganz Europa.
- Eigentum vom ersten Tag an: Werde ein wichtiger Teil eines A-Player-Teams und erhalte persönliche Förderung.
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