L1 NOC Customer Support
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Job Description
L1 NOC Operator supporting customer enquiries and Level 1 network operations remotely. Focuses on troubleshooting and maintaining service quality across network and customer touchpoints.
Responsibilities:
- Monitor network alerts and operational systems
- Perform structured troubleshooting following established processes
- Escalate incidents to the Network Engineer when required
- Provision and activate customer services
- Handle inbound customer enquiries professionally and efficiently
- Maintain accurate and complete ticket logs
- Assist in developing and improving support documentation and SOPs
- Perform basic SOC monitoring responsibilities
- Contribute to building and strengthening the support framework
Requirements:
- Strong problem-solving and analytical ability
- Clear and professional English communication skills
- Calm, methodical, and structured working style
- Ability to follow processes and suggest improvements
- Comfortable working in a hybrid customer support and technical environment
- Telco experience is advantageous but not required
- Self-motivated and able to work effectively in a remote setup
Benefits:
- Work from home Monday to Friday
- Flexible working hours
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