Lead Agent Engineer, Operations Excellence Enablement
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Job Description
Lead Agent Engineer building production AI, agent, and automation solutions for H&R Block’s tax services. Designing scalable workflows and driving operational excellence across the enterprise.
Responsibilities:
- Work directly with business partners to understand problems, desired outcomes, and operational realities
- Determine effective technical approaches using automation, agent, and AI solutions
- Translate business and process needs into solution designs
- Build and deliver production-ready automation, agent, and AI-enabled solutions
- Own solutions from discovery and design through build, deployment, and optimization
- Apply engineering fundamentals including integrations, APIs, data modeling, error handling, and performance considerations
- Extend low-code solutions with engineering or ML capabilities when appropriate
- Ensure solutions are secure, scalable, maintainable, and aligned with enterprise standards
- Serve as subject-matter expert on automation, agent, low-code, and AI technologies
- Advise on solution selection, architectural tradeoffs, and platform fit
- Lead solution design decisions for complex or high-impact initiatives
- Educate team members on new technologies and capabilities
- Partner with Operational Excellence Enablement and Lean Six Sigma Black Belts to align solution design with optimized processes and measurable outcomes
- Define and contribute to standards, patterns, and best practices
- Ensure auditability, monitoring, and operational support expectations are met
- Identify opportunities to further automate standardized processes
Requirements:
- Bachelor’s degree in Business, Information Systems, Computer Science, Machine Learning, Engineering, or a related field, or equivalent practical experience
- Significant experience designing and delivering enterprise automation, agent-based, or AI-enabled solutions
- Strong understanding of automation platforms, agent technologies, integrations, and solution architecture
- Experience translating business and process requirements into technical designs
- Proven ability to work directly with business partners and technical teams to deliver outcomes
- Strong analytical, problem-solving, and communication skills
- Experience partnering with Lean Six Sigma Black Belts or Operational Excellence teams
- Familiarity with process improvement methodologies and outcome measurement
- Experience with AI-enabled workflows, autonomous agents, or digital workers
- Background in enterprise-scale solution design and delivery
- Experience evaluating and piloting emerging automation or AI technologies
- Ability to operate as a hands-on expert while influencing solution direction across a team
Benefits:
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- High Performing, Connected Culture
- Continuous learning
- Strong relationships and shared commitment to making a meaningful impact
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