Merchant Accounts & Payments Operations Coordinator – Part Time
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Job Description
Payments operations coordinator managing US merchant accounts for a SaaS and mobile platform company. Coordinating provider onboarding, verification, compliance, and account maintenance.
Responsibilities:
- Coordinate the setup of new merchant accounts with payment providers such as PayPal, Nuvei, and other processors
- Serve as the primary US-based contact during merchant account application, onboarding, underwriting, and verification processes
- Assist with identity verification and compliance documentation required by payment providers
- Communicate with payment processors to resolve onboarding questions and operational requests
- Monitor merchant account application progress and follow up when additional information is required
- Help maintain existing merchant accounts by responding to routine administrative and compliance requests
- Work closely with internal teams to keep payment operations efficient and uninterrupted
- Maintain accurate records of merchant accounts and onboarding activities
Requirements:
- Must be based in the United States and authorized to work in the US
- Previous experience working with payment processors, merchant accounts, fintech, banking, e-commerce, or payments operations strongly preferred
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Comfortable interacting with payment providers and managing administrative processes
- Able to work independently and manage multiple ongoing tasks
- Clean background check
- Availability during US business hours
- Part-time availability of 5–10 hours/week
Benefits:
- Remote-first: Live and work wherever you're happiest and most productive. No relocation, ever.
- Flexible hours
- Unlimited PTO
- Learning & development budget for courses, books, conferences, and certifications
- Home office & wellness allowance
- Small, senior, collaborative team where your work is visible and your decisions matter
- Opportunity to build products used by millions of people across 160+ countries
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