Lead Client Success Manager
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Job Description
Lead Client Success Manager for Atropos Health managing strategic success in healthcare relationships. Enhancing patient outcomes and driving client retention across Health Systems and Life Sciences.
Responsibilities:
- Own the strategic success and commercial performance of a portfolio of Health System and Life Sciences partners, driving retention, net revenue expansion, and long-term value realization
- Serve as the executive-facing strategic advisor, aligning Atropos Health’s analytics capabilities with customer clinical, operational, and commercial priorities
- Lead renewal strategy and execution, proactively identifying risk, demonstrating measurable ROI, and partnering with Sales to secure multi-year renewals and expansion opportunities
- Identify and develop upsell and cross-sell pathways by uncovering new use cases, stakeholders, and budget owners within existing accounts
- Conduct executive business reviews that translate platform utilization, outcomes, and insights into quantified impact and forward-looking strategic plans
- Manage a high-volume, complex portfolio of enterprise accounts, effectively prioritizing competing initiatives and balancing delivery excellence with strategic growth objectives.
- Partner cross-functionally with Clinical Insights, Data Science, Engineering, Product, and Commercial teams to ensure seamless execution and alignment between customer needs and platform capabilities
- Translate complex real-world evidence analyses into clear, actionable business insights tailored to technical and executive audiences
- Represent the voice of the customer internally, influencing product roadmap decisions and go-to-market strategy through structured feedback and market insights.
Requirements:
- Bachelor’s degree required; advanced degree (MPH, MBA, MS, PhD, PharmD) preferred
- 7+ years of experience in healthcare, life sciences, consulting, or healthcare analytics
- Proven experience managing and growing relationships with enterprise health system and/or pharmaceutical/biotech customers
- Demonstrated ownership of renewals and expansion within complex accounts
- Experience working with real-world healthcare data (EMR, claims, etc.) and translating insights into business impact
- Strong analytical skills; hands-on SQL experience preferred (R/Python a plus)
- Experience operating in a startup or high-growth environment
- Excellent executive-level communication and project management skills.
Benefits:
- Health Benefits. Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance. We also offer FSA.
- Parental Leave. We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months.
- Financial Wellness. Save for retirement through our 401k plan with Human Interest.
- Flexible Work Environment. We're a remote first company with a flexible vacation policy.
- Home Office Stipend. All full-time employees will receive a stipend to support their remote office setup.
- Offsites. As a remote company we take time 2-3 times a year to get together in small teams and all together as a company.
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