Lead Product Manager – Sales Enablement
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Job Description
Lead Product Manager at Humana developing API strategies for member engagement and interoperability. Drive product initiatives that enhance digital health experiences and member activation.
Responsibilities:
- Define the end‑to‑end API product strategy that powers agent-facing products.
- Establish clear API product requirements, business rules, technical acceptance criteria, and data contracts.
- Lead initiatives that drive member activation, including digital onboarding journeys, personalized outreach, rewards programs, PCP selection workflows, cost transparency tools, and preventive care nudges.
- Ensure all APIs align with CMS Interoperability and Patient Access rules, FHIR R4+, and HIPAA security requirements.
- Work closely with engineering, architecture, data, and DevOps to deliver performance, scalable API services.
- Monitor API performance, enhancement (latency, reliability, error rates, adoption) and member activation KPIs (engagement, retention, conversion).
Requirements:
- 6+ years of product management experience with API or platform product leadership.
- Working knowledge of healthcare insurance operations, including enrollment, vendor relationship, member activation initiatives.
- Track record driving engagement, activation, or digital health experience initiatives.
- Experience launching cross‑functional digital initiatives in an agile environment.
- Experience communicating complex technical concepts to a variety of audiences with the ability to translate between technical and non‑technical stakeholders.
Benefits:
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities
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