Learning and Development Specialist
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Job Description
Learning & Development Specialist creating onboarding and training programs for Esquire’s legal support services teams. Improving employee performance, service quality, and client satisfaction.
Responsibilities:
- Create structured onboarding plans for new hires
- Execute onboarding and training programs within assigned business functions
- Develop and deliver training on technical accuracy, customer service, and company policies
- Evaluate training effectiveness through assessments and feedback
- Facilitate instructor-led sessions addressing performance gaps and organizational changes
- Maintain and update training materials in content and learning management systems
- Collaborate with stakeholders to improve learning content
- Manage e-learning content with the centralized Learning & Development team
- Help define and implement employee performance quality standards
- Identify training opportunities to enhance the client experience
- Report training updates and performance concerns to stakeholders
- Conduct site visits to assess performance and compliance
- Provide short-term, on-site leadership during staffing transitions
- Act as a subject matter expert for departmental procedures
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent required
- 2+ years at Esquire or in relevant functional areas
- 5+ years in customer service
- Strong communication, leadership, and problem-solving abilities
- Proficient in Microsoft Office Suite, Zoom, and Confluence
- NetSuite experience preferred
- Detail-oriented, self-motivated, and able to manage multiple priorities in a dynamic environment
- Must maintain regular attendance
- Able to travel as needed
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