Level 2 Technical Support Analyst
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Job Description
Technical Support Analyst providing remote assistance to Brazilian clients for IT issues. Responsible for managing support tickets and customer interactions.
Responsibilities:
- Handling customer support calls and requests.
- Managing and documenting tickets in the system.
- Coordinating and escalating with vendors and other support tiers.
- Consulting and updating documented information.
Requirements:
- Fluent Spanish.
- Degree in Systems Engineering or a related field.
- Technical knowledge of Level 2 support.
- Minimum of 3 years' experience in an IT Service Desk or as an on‑site technical support engineer.
- Customer service skills, strong communication, and ability to learn quickly.
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