Supervisor, Care Coordination
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Job Description
Supervisor leading remote care coordination teams for Centene, a national healthcare organization. Ensuring compliant member services, continuity of care, team performance, and community-based support.
Responsibilities:
- Supervise care coordination activities for assigned members to ensure appropriate services and continuity of care
- Supervise day-to-day activities of care coordination team members and address member/provider issues
- Monitor and review care coordination documentation, transition-of-care records, and service assessments
- Assign caseloads based on state and contractual requirements and member needs
- Collaborate with the care management team to ensure effective, appropriate member care
- Ensure practices and policies comply with contractual and regulatory requirements
- Educate and provide guidance and resources to the care coordination team
- Evaluate team performance and provide feedback on performance, goals, and career milestones
- Coach the team to improve continuity of care across services
- Assist with onboarding, hiring, and training care coordination team members
- Oversee telephonic, digital, home, and other site outreach to assess member needs and collaborate with resources
- Ensure adherence to service-level, quality, and KPI expectations
- Lead and champion change within the scope of responsibility
- Travel to support in-field training, regional team meetings, and leadership meetings
Requirements:
- Bachelor's degree and 4+ years of related experience
- Equivalent experience acquired through applicable knowledge, duties, scope, and skill may qualify
- For Iowa only: Bachelor's degree and 4+ years of experience with populations served, or RN and 6+ years of experience with populations served
- For Arkansas Total Care plan: driver's license required
- Child and adult maltreatment check required before hire and on a recurring basis
- Drug screen required at hire and on a recurring basis
- Must reside in Arkansas or a border city
- 20% travel required
- Remote role within a specific geographic territory with local community travel
- Experience with Behavioral Health and/or Developmental Disabilities populations strongly preferred
- Availability Monday through Friday, 8:00 AM to 5:00 PM
Benefits:
- Competitive benefits
- Workplace flexibility
- Health insurance
- 401K plans
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
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