Lifecycle Solutions Sales Manager

Posted 3hrs ago

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Job Description

Lifecycle Solutions Sales Manager driving U.S. aftermarket growth for Malvern Panalytical’s analytical instrumentation. Selling upgrades, accessories, consumables, and automation enhancements to installed customers.

Responsibilities:

  • Develop and execute a national lifecycle solutions growth strategy utilizing installed-base intelligence and market insights
  • Drive aftermarket revenue growth through the proactive identification, qualification, and development of lifecycle solutions opportunities
  • Manage and convert marketing-qualified leads, customer inquiries, service-generated opportunities, and transactional sales opportunities
  • Build, maintain, and convert a robust pipeline of upgrades, accessories, consumables, and automation enhancement opportunities
  • Deliver accurate forecasting and consistently achieve order and revenue targets
  • Prepare commercial proposals, quotations, and business cases demonstrating customer value and return on investment
  • Negotiate customer agreements and close complex sales opportunities
  • Conduct customer visits, installed-base reviews, and strategic account planning sessions
  • Collaborate with System Sales, Service, Applications, Regional Management, and Marketing teams
  • Serve as the U.S. subject matter expert for lifecycle solutions
  • Maintain customer engagement and market visibility through regular travel and customer interactions

Requirements:

  • Bachelor's degree in a technical, engineering, scientific, or related discipline, or an equivalent combination of education and experience
  • 10+ years of experience in analytical instrumentation, aftermarket sales, service, customer support, or other customer-facing commercial roles
  • Strong understanding of laboratory and industrial X-ray markets
  • Deep technical knowledge of Malvern Panalytical's XRF, XRD, semiconductor, and thermo-physical instrumentation portfolios
  • Proven success in consultative selling, strategic account planning, and value-based sales methodologies
  • Demonstrated ability to identify installed-base opportunities and deliver profitable business growth
  • Experience managing complex sales cycles involving multiple stakeholders and extended sales timelines
  • Strong communication and relationship-building skills with the ability to engage technical, operational, procurement, and executive decision-makers
  • Experience translating technical capabilities and lifecycle solutions into measurable customer business outcomes
  • Strong commercial acumen combined with hands-on experience in instrument service, support, or lifecycle management
  • Proficiency with CRM systems, sales analytics, AI-enabled sales tools, and forecasting methodologies
  • Ability to work independently in a remote, customer-facing environment
  • Familiarity with digital commerce platforms and e-commerce sales channels
  • Experience leading large-scale instrument modernization or upgrade projects
  • International business exposure within scientific instrumentation markets

Benefits:

  • Competitive Salary + Benefits Package
  • Professional development opportunities
  • Flexible remote working environment
  • Competitive rewards package