Manager, Application Services
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Job Description
Manager overseeing application services at Navitus, leading a team in developing and maintaining application support solutions for pharmacy benefits management.
Responsibilities:
- Lead and support team by ensuring alignment with business goals and technical standards.
- Mentor team members through regular coaching, training opportunities, and performance evaluations.
- Monitor team productivity and quality; provide performance insights and feedback reports to senior leadership.
- Collaborate with stakeholders to understand requirements and ensure timely delivery of development solutions.
- Oversee production support and manage incident resolution in accordance with established SLAs.
- Lead the team in maintaining detailed and up-to-date documentation of issues, resolutions of the solution procedure.
- Lead the team in maintaining and updating application configurations, including user security, to meet business requirements.
- Guide the team in maintaining comprehensive documentation for codebases, issue resolution, and development procedures.
- Manage and prioritize service requests, enhancements, and bug fixes to support product stability and growth.
- Communicate planned and unplanned outages in a timely manner.
- Plan and execute regular codebase maintenance and refactoring to ensure system health.
- Prepare and present operational dashboards and KPIs to track team performance and delivery metrics.
- Coordinate cross-functional projects and ensure smooth collaboration between development and support teams.
- Contribute to annual budgeting and resource planning for development initiatives.
- Conduct annual BCDR exercises to ensure system support documentation is current and recovery processes are optimized.
- Provide after-hours and on-call support as needed for critical deployments and incidents.
- Other duties as assigned
Requirements:
- Bachelor’s degree in Computer Science or a related field, or equivalent work experience in application and server administration required
- 6-8 years of experience managing production support for mission critical IT applications required
- 2+ years of leading or mentoring a development support team required
- Experience in developing support strategies to scale existing teams and meet growing business needs required
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits:
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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