Manager, Automation and Clinical Software Solutions
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manager of Automation & Clinical Software Solutions at Beckman Coulter Diagnostics overseeing EMEA Customer Service teams. Leading complex solution installations and ensuring no disruption in customer satisfaction.
Responsibilities:
- Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components.
- Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues.
- Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
- Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence.
- Track performance metrics, analyze operational data, and implement improvement initiatives.
- Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes.
- Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred.
- 5+ years in solution delivery of Automation/IT services, leading complex team, preferably multicultural distributed teams across EMEA.
- Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations, networking, security, data migration) and customer support operations.
- Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).
- Very customer focused and has strong interpersonal and communications skills.
- Ability to influence others – ability to inform, convince, and persuade others to action on key initiatives.
- High energy, able to handle conflict.
- An independent worker, capable of operating in a fast-moving, ever-changing environment and able to effectively deal with difficult situations.
- High adaptability in a dynamic environment.
- Fluency in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous.
Benefits:
- health care program
- paid time off
Similar Jobs
Senior Platform Manager, Defense Platform
Platform Product Manager leading product vision and strategy for equity products at Airbnb. Collaborating with cross-functional teams to enhance safety and integrity for Airbnb users.
Senior Incident Manager
Senior Incident Manager overseeing critical incident management for AI cloud infrastructure. Ensuring rapid resolution and operational resilience across data center operations and engineering teams.
Manager, Global RM Technology
Manager in Global Revenue Management at Hyatt Hotels Corporation leading technology initiatives. Collaborating with various teams to enhance revenue management processes and system integrations.
Credit Risk Manager
Credit Risk Manager leading credit underwriting and account management for SMB and commercial card programs. Driving innovation in embedded credit strategies with internal stakeholders and external partners.
Business Manager – Viral Vector Services
Business Manager overseeing viral vector services at Thermo Fisher Scientific. Responsible for business management activities, financial performance, and program delivery across customer portfolios.
Senior Manager, Transcend Program Lead
Sr. Manager, Transcend Program Lead for J&J's ERP transformation in MedTech. Overseeing program execution and aligning business functions for effective healthcare solutions.
Assoc. Site Activation Manager – Sponsor Facing
Associate Global Site Activation Manager overseeing site activation in clinical research projects. Involved in strategy, execution, and communication with project teams and clients.
Technology Service Delivery Manager
Service Delivery Manager ensuring effective IT service delivery for Work Dynamics accounts at JLL. Monitoring performance and providing mentoring while maintaining high client satisfaction.
Senior Manager, Key Opinion Leader – External Engagement Strategy
Senior Manager overseeing KOL engagement strategies and advocacy initiatives for Siemens Healthineers. Focus on healthcare innovation through collaboration with external stakeholders and internal teams.
Vote Manager – Part-time Temporary
Project Manager leading voter registration initiative targeting high-school students. Collaborating with organizations to make democracy accessible and inclusive for young voters.
Manager, Brand & Digital Engagement
Manager, Brand & Digital Engagement at Splash, strengthening digital presence and audience engagement across channels. Overseeing brand stewardship and effective storytelling to enhance communications.
Regional Sales Manager
Responsable Commercial(e) pour le développement et la gestion des offres de produits Transport réfrigéré. Assurer la relation client et identifier des opportunités commerciales en France.
Information Center Assistant Manager
Assistant Manager managing Information Center staff at DCU providing service excellence. Overseeing coaching, performance, and collaboration in a credit union environment.
Technical Solution Manager
Technical Solution Manager overseeing onboarding and technical support for healthcare clients. Collaborating across teams to enhance the use of a primary care tool at Counterpart Health.
Senior Manager, Business
Senior Business Manager driving company growth and profitability through managing sales strategies and customer relationships. Join a team focused on business development in the retail sector.
Territory Service Manager
Territory Service Manager overseeing a field service team of 12 – 15 in the car wash industry. Managing operations, training, and customer relations for service excellence.
Credit Portfolio Manager IV – Asset Based Lending
Credit Portfolio Manager IV providing independent perspective in underwriting complex Wholesale Banking loans. Collaborating with various teams and leading client interactions for financial solutions.
Manager, Member Success
Member Success Manager ensuring executive members' success and participation at Health Evolution through personalized support and engagement strategies.
Clinical Trials Manager – Late Phase Oncology
Clinical Trials Manager overseeing Phase II and III oncology trials for Gilead. Driving operational delivery, ensuring high-quality execution, and leading cross-functional collaboration.
Resource Manager – Projects and Programmes
Resource Manager specializing in Projects and Programmes for Capita Pension Solutions. Managing resources efficiently to support multiple projects within the organization.