Technical Solution Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Solution Manager overseeing onboarding and technical support for healthcare clients. Collaborating across teams to enhance the use of a primary care tool at Counterpart Health.
Responsibilities:
- Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound
- Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery
- Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver
- Define and refine scalable onboarding playbooks and technical documentation that improve delivery consistency as the customer base grows
- Navigate complex, multi-stakeholder relationships — coordinating across clinical, IT, and operational contacts at customer organizations and across internal teams
Requirements:
- You have 5–8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field
- You've led data integrations or EHR implementations in healthcare settings — strong understanding of HL7, FHIR, C-CDA, or similar standards
- You're equally comfortable in a customer-facing meeting and a technical architecture discussion, and can translate fluently between clinical, operational, and engineering stakeholders
- You take ownership end-to-end — you don't wait for someone else to spot the risk, write the escalation path, or build the playbook
- You thrive in ambiguity and build structure where none exists.
Benefits:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
- Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
Similar Jobs
Senior Manager, Business
Senior Business Manager driving company growth and profitability through managing sales strategies and customer relationships. Join a team focused on business development in the retail sector.
Territory Service Manager
Territory Service Manager overseeing a field service team of 12 – 15 in the car wash industry. Managing operations, training, and customer relations for service excellence.
Credit Portfolio Manager IV – Asset Based Lending
Credit Portfolio Manager IV providing independent perspective in underwriting complex Wholesale Banking loans. Collaborating with various teams and leading client interactions for financial solutions.
Manager, Member Success
Member Success Manager ensuring executive members' success and participation at Health Evolution through personalized support and engagement strategies.
Clinical Trials Manager – Late Phase Oncology
Clinical Trials Manager overseeing Phase II and III oncology trials for Gilead. Driving operational delivery, ensuring high-quality execution, and leading cross-functional collaboration.
Resource Manager – Projects and Programmes
Resource Manager specializing in Projects and Programmes for Capita Pension Solutions. Managing resources efficiently to support multiple projects within the organization.
Senior Claims Manager – CA Workers' Compensation
Senior Claims Manager overseeing a team of claim professionals for Strategic Comp in California. Responsible for staffing, coaching, and developing claims management in a remote role.
Senior Enablement Manager
Senior Enablement Manager at Jabil providing leadership and strategy for PMO activities. Ensuring project management teams effectively execute initiatives and improve operational readiness.
RN II, Primary Nurse Care – Case Manager
RN Care Manager tasked with clinical responsibilities for high risk members. Engaging in preventative care and developing individualized care plans for optimal member outcomes.
RN II, Case Manager
RN II Case Manager for Horizon Blue Cross Blue Shield overseeing patient care using established guidelines. Responsible for planning, assessment, and coordination of care for members' health services.
Care Manager I, Specialty Programs
Care Manager I at Horizon Blue Cross Blue Shield coordinating care for specialty populations and implementing high-quality, cost-effective care. Manage member advocacy and resource utilization while ensuring compliance with care standards.
APAC BD and Channel Manager
Business Development Manager for LGC AXIO Proficiency Testing focusing on the South Korea and Japan markets. Developing relationships, acquiring partners, and driving sales strategies to meet revenue goals.
Asset Manager, Foreclosure
Asset Manager supporting foreclosure processing and auctions at Altisource. Listing, tracking, and managing foreclosure properties for timely sales and compliance.
Area Manager
Area Manager at GoFi responsible for driving loan volume and building dealer relationships. Focused on consultative selling, training, and strategic influence to maximize market presence.
Manager, RCM Services
Manager overseeing RCM services for a behavioral health organization. Leading and mentoring a billing team to ensure operational goals and client satisfaction.
Customer Assistance Manager
Customer Assistance Manager managing efficient operations and logistics for the leasing business. Ensuring exceptional customer service and driving performance in the Dallas area with high travel requirements.
Manager, Advanced Analytics
Manager in Advanced Analytics overseeing data projects and team analytics in a remote setup. Engaging in health measurement expertise and implementing business intelligence solutions.
Business Area Manager – Nursing
Business Area Manager overseeing remote Field Nurses to drive operational excellence at Cencora. Focused on Key Performance Indicators and maintaining high standards of nursing operations.
Field Nurse Case Manager
Field Nurse Case Manager managing patient enrollment and reimbursement processes for Cencora's healthcare programs. Collaborating with physicians while supporting patients throughout their care and therapy processes.
Critical Care Business Manager – INOmax
Business Manager leading commercial efforts for inhaled nitric oxide therapy in Eastern Canada. Collaborating with medical and commercial teams to grow medical device usage in targeted hospitals.