Manager, Customer Success – Orthopedics
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manager, Customer Success leading a team in enhancing client engagement and driving adoption for ModMed's Orthopedic solutions. Focusing on customer satisfaction and strategic planning to meet business objectives.
Responsibilities:
- Design and execute strategies to optimize the customer success journey
- Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience
- Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures
- Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention
- Ensure that we are accurately forecasting at-risk customers
- Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency
- Work with Operational teams to plan, staff, and budget resources for our Customer Success team
- Inspire customer-centricity across Modernizing Medicine
- Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey
- Work with client teams to identify and mitigate risks and ensure 100% customer satisfaction
Requirements:
- Bachelor's Degree required
- 2-3 years of experience leading a Customer Success team at a SaaS company or equivalent combination of experience and education
- Understanding of basic SaaS and value drivers in recurring revenue business models
- Create and enforce a culture of accountability to drive client outcomes within customer success
- Strong empathy for customers with the drive to impact revenue and growth
- Enthusiastic and creative leader with the ability to inspire and motivate others
- Modify and evolve onboarding and training programs to develop staff competencies
- Excellent communication skills both written and verbal, strong public speaking skills are a plus
- Working knowledge of Salesforce and/or Gainsight is a plus
Benefits:
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
- After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits
- Flexible Spending Account and Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
- Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch
- Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Similar Jobs
Technical Success Manager
Technical Success Manager managing mid-tier accounts for OutSystems' AI Development Platform. Guide client development teams to adopt and utilize agentic systems effectively.
Manager, Customer Success – ENT/Ophth
Manager, Customer Success focused on driving customer adoption at ModMed. Collaborating with leadership to establish strategic plans in a fast-paced Healthcare IT company.
Customer Success Manager
Manager, Customer Success at ModMed focusing on adoption and customer experience for key accounts in a healthcare IT company.
Customer Success Associate III
Customer Success Associate providing support for Rackspace Technology's multicloud solutions. Working alongside customers to resolve issues and support their business objectives.
Customer Success Manager
Customer Success Manager guiding customers through adoption and success of billing software at Kansys. Collaborating with teams to ensure exceptional service delivery and identifying service improvement opportunities.
Customer Success Manager, SaaS, Higher Ed
Customer Success Manager managing relationships with university clients in Higher Education. Focused on retention and growth while ensuring customer satisfaction for Gecko's SaaS platform.
Customer Success Manager, SaaS, Higher Ed
Customer Success Manager enhancing university engagement through strong relationships. Focused on retention and growth within a fully remote team.
Customer Success Manager
Customer Success Manager enhancing customer adoption and retention across PMS solutions at Henry Schein. Leading strategic reviews and monitoring customer health for value realization.
Client Success Manager
Client Success Manager acting as the main contact for clients of a digital marketing agency. Ensuring clear communication, performance management, and growth opportunities within client relationships.
Junior Customer Success Associate
Entry-level Customer Success Associate at Meera AI assisting with customer onboarding and engagement. Collaborating closely with Senior CSMs to manage accounts and enhance customer experience.
Customer Success Manager
Customer Success Manager for a fast-growing digital marketing agency managing client relationships and driving campaign performance.
Lead Customer Success Manager – CCaaS
Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.
Associate Customer Success Manager, FNSS
Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.
Customer Success
Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment.
Inbox & CRM Coordinator – Lending Operations
Inbox & CRM Coordinator monitoring lender communications and managing CRM in fast-moving merchant cash advance operations. Ideal for organized individuals with MCA experience in a remote setup.
Customer Success Manager
Customer Success Manager responsible for enhancing customer experience and retention for SMB clients at Dodge. Engaging clients through onboarding, training, and support.
Client Success Manager
Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency.
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.
CRM Specialist
As a CRM Specialist at Air Apps, manage CRM systems and email marketing campaigns. Collaborate with teams for customer engagement and retention strategies.
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.