Manager, Data Services
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Job Description
Operations Manager leading the Data Quality Assurance team at Miovision for smart transportation solutions. Fostering operational excellence and high-quality data delivery to customers globally.
Responsibilities:
- Lead, mentor, and develop a high-performing production team, fostering a culture of ownership and continuous improvement through effective coaching, goal setting, and performance management.
- Ensure the on-time, high-quality delivery of all data production workflows, including traffic studies and signal connection tasks, meeting or exceeding all customer specifications.
- Manage the day-to-day operations of the production team, ensuring resources are deployed effectively to meet competing deadlines and quality targets.
- Drive the team's incident resolution process, ensuring production issues are triaged, escalated, and resolved quickly to minimize downtime and customer impact.
- Act as the voice of the customer in daily operations, ensuring all processes and quality checks are aligned with customer needs and expectations.
- Manage the project coordination for key data products, ensuring seamless, proactive communication with internal teams like Sales and Customer Support.
- Drive continuous improvement by providing clear, data-driven feedback to peer managers (e.g., on systems or process performance) to help identify and resolve operational gaps.
- Support leadership in financial oversight by providing accurate data and insights to assist with budget creation, expense tracking, and identifying new cost-saving opportunities.
- Communicate the status of production (e.g., turnaround time, quality, risks) to leadership and other stakeholders, translating operational data into clear business insights.
- Work within an agile environment participating in sprint planning, daily standups and retrospectives
Requirements:
- Bachelor's degree or equivalent experience in Operations Management, Business, or a related field.
- 5+ years of experience in an operations or production environment, with at least 3+ years of direct people leadership experience.
- Proven track record of leading, coaching, and developing a team of frontline production staff or quality assurance specialists.
- Demonstrated experience in managing day-to-day operations, including resource planning, managing competing priorities, and meeting strict quality and delivery (OTD) targets.
- A strong background in Quality Assurance (QA) methodologies and operational process improvement.
- Ability to be a data-driven "change agent" with a growth mindset, capable of leading a team through operational and cultural evolution.
- Excellent problem-solving and incident management skills, with the ability to troubleshoot and resolve operational issues under pressure.
- Strong communication and collaboration skills, with the ability to translate operational status into clear insights for leadership.
Benefits:
- Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
- Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.
- Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.
- Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.
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