Manager, Donor Engagement – Stewardship
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Job Description
Manager of Donor Engagement & Stewardship for Food Banks Canada developing stewardship programs and enhancing donor relationships across the country.
Responsibilities:
- Lead, in collaboration with the VP, Philanthropy the development and continuous improvement of a comprehensive donor stewardship and recognition program across all individual giving segments
- Design and implement segmented donor journeys to ensure consistent, meaningful engagement throughout the donor lifecycle
- Establish frameworks and standards for donor recognition, engagement, and fulfillment activities
- Develop and oversee the execution of donor-facing stewardship materials, including impact reports, recognition pieces, and engagement communications
- Create personalized and segment-specific donor experiences that strengthen relationships and support retention
- Identify and lead opportunities to incorporate donor storytelling, impact narratives, and campaign insights into engagement materials, including annual reports, video scripting, and other multimedia content
- Oversee the execution of stewardship and fulfillment deliverables for individual donors, ensuring accuracy, consistency, and timeliness
- Manage the production and distribution of donor recognition assets and communications
- Ensure donor recognition activities are aligned with segmentation and giving levels
- Develop and deliver donor impact reports and stewardship summaries for internal and external use
- Gather, analyze, and synthesize donor data, campaign outcomes, and engagement metrics to evaluate effectiveness
- Recommend improvements to stewardship strategies based on insights and feedback
- Maintain systems and processes that track donor interactions, stewardship activities, and recognition deliverables
- Ensure accurate documentation of donor engagement in CRM or relevant systems
- Develop and refine the tools and platforms that enable donor engagement and stewardship
- Work closely with internal teams (e.g., fundraising, communications, marketing, and operations) to ensure alignment across donor touchpoints
- Act as a key liaison to coordinate donor engagement efforts and ensure a cohesive donor experience
- Contribute to campaign planning and post-campaign evaluation, including insights and recommendations for improvement
- Develop, distribute, analyze, and report on the Donor Affinity Survey, annually
Requirements:
- Completion of an undergraduate degree or equivalent in marketing, fundraising management, public relations, or communications
- Minimum 4 years’ professional experience in development/fundraising for a not for profit or charitable organization or marketing management position
- The ability to develop programs related to donor stewardship and recognition
- Demonstrated competency in project development, project management, and issue management
- Well-honed collaboration and multi-stakeholder engagement skills
- Confident, polished, and excellent verbal and written communication skills
- Ability to leverage data analytics and donor insights to guide engagement strategy, enhance personalization, and drive donor retention and growth
- Strong technical skills: learn/understand CMS (content management system), databases (ideally Microsoft Dynamics), e-mail programs (MailChimp and Customer Insights), file sharing (e.g. Dropbox), ability to learn other web-based systems (e.g. analytical tools such as Google analytics and email analytics), knowledge of Adobe design programs is an asset
- Bilingualism (English/French) is an asset
Benefits:
- Flexible work arrangements
- Professional development opportunities
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