Manager, Global Onboarding
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Job Description
Manager overseeing global onboarding programs ensuring a seamless transition for new employees at HighLevel. This role supports various EOR locations and aims for operational excellence.
Responsibilities:
- Own the architecture of HighLevel’s global onboarding program, ensuring consistency across India, US, Philippines, Mexico, and other EOR locations.
- Integrate SOP-driven workflows into a cohesive, automated onboarding experience that supports scale and efficiency.
- Establish standard frameworks for preboarding, Day 1, Week 1, and 30/60/90-day milestones.
- Continuously evaluate processes (Darwinbox flows, WorkBright, Checkr, OnGrid, Deel/Remote) to remove friction and reduce time-to-readiness.
- Ensure flawless execution of onboarding tasks including candidate setup, documentation verification, HRMS entry, background checks, IT provisioning coordination, and compliance training triggers.
- Partner closely with Talent Acquisition for seamless handoff and communication.
- Collaborate with IT for timely asset dispatch and access provisioning.
- Work with Payroll, Benefits, and HRIS teams for region-specific requirements.
- Develop and manage onboarding dashboards, reporting cycles, and quality controls.
- Maintain centralized onboarding documentation, templates, FAQs, and orientation resources.
- Serve as the cultural ambassador ensuring that new hires understand HighLevel’s values, communication norms, and operating culture from Day 0.
- Design experiences that build community and belonging: orientation sessions, welcome messaging, manager connect, and structured feedback loops.
- Gather and analyze new hire feedback (Day 1, Week 1, 30-day surveys) to drive continuous program enhancements.
- Ensure adherence to all country-specific onboarding requirements, including I-9, EPF/VPF, PF/Gratuity, PIIA, EOR agreements, HIPAA/Kantola, PoSH, and other compliance tasks.
- Partner with Legal and Finance to validate bonus, ESOP, and contract terms as part of the onboarding workflow.
- Uphold data accuracy across Darwinbox, ADP, WorkBright, Deel, and Remote.
- Create onboarding playbooks, manager guides, and training templates to drive manager accountability in Week 1 and 30-day integration.
- Coach managers on leading an effective onboarding experience for distributed teams.
- Collaborate with HRBPs and L&D to ensure onboarding aligns with broader people strategy.
- Lead and mentor the onboarding team to ensure consistent, high-quality delivery.
- Set clear goals, monitor performance, and provide regular feedback and coaching.
- Manage team workload, track KPIs, and ensure adherence to onboarding timelines.
- Address performance gaps and drive continuous improvement within the team.
Requirements:
- 8+ years of experience in global onboarding or HR operations, preferably in a fast-paced SaaS or tech environment, including at least 2+ years of team management experience
- Proven experience designing and scaling onboarding programs across multiple countries and time zones.
- Strong understanding of global compliance requirements and HR operational workflows.
- Expertise with HR tech stacks (Darwinbox, ADP, WorkBright, Checkr, OnGrid, EOR Platforms-Deel/remote)
- Stellar project management, communication, and stakeholder partnership skills.
- Analytical mindset with the ability to translate data into operational improvements.
- Empathy, cultural awareness, and passion for creating exceptional employee experiences.
Benefits:
- Play a pivotal role in shaping the first impression of every new employee across the globe.
- Work in a hyper-growth SaaS environment where speed, innovation, and operational excellence matter.
- Collaborate with People Ops, IT, Leadership, and cross-functional teams on high-impact programs.
- Be part of a culture that values ownership, continuous improvement, and people-centric experiences.
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