Manager, Personal Lines
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Job Description
Manager of Personal Lines at USAA coaching teams to provide innovative insurance solutions. Collaborating closely with stakeholders to enhance processes and drive member satisfaction.
Responsibilities:
- Serves as a team leader, coach, mentor, role model, and change agent to a team of employees who provide personal lines insurance.
- Collaborates with internal and external stakeholders (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage.
- Reviews key reporting results to include process adherence escalations and exceptions.
- Utilizes Agency Management Systems for operating in a multi-carrier environment to provide Day to Day operational support.
- Maintains high degree of industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.
- Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.
- Handles member and team escalations and makes appropriate risk decisions based on policies.
- Interfaces with external carriers and partners, leveraging knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, contributing to the department success.
- Responsible for assessing internal/external talent with the talent acquisition team to make informed hiring decisions.
- Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and developing employees through regular coaching and timely feedback.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements:
- Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of insurance sales and service experience and/or 6 years of Personal Lines agency experience.
- 2 years of direct team lead, supervisory or management experience.
- Demonstrated leadership experience in a contact center and/or agency.
- Ability to work in agile and dynamic environment.
- Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.
Benefits:
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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