Manager, Product Operations
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Job Description
Manager of Product Operations at Traction Rec overseeing product operations and enablement. Supporting product lifecycle with insights, training, and collaboration with cross-functional teams.
Responsibilities:
- Lead and develop the Product Operations and Product Enablement team, providing coaching, clarity, and growth opportunities
- Own and oversee Product Operations across the R&D organization, ensuring processes, training, and monitoring are in place and consistently followed throughout the product lifecycle
- Oversee the EA and upgrades processes, ensuring clarity, consistency, and alignment across teams
- Ensure Product Enablement delivers the content, tools, and training required to enable customer-facing teams to be successful in their roles
- Establish and evolve a data-driven approach to product analytics, including case trending, product usage insights, and adoption metrics
- Surface insights and trends to Product, R&D, and broader leadership to inform decision-making and prioritization
- Act as the primary voice of how the product is landing with internal teams and customers, bringing feedback into the Product organization to drive continuous improvement
- Serve as a key stakeholder during feature ideation to ensure enablement, adoption, and operational considerations are incorporated early
- Set the strategy and oversee the development of internal product tools, including diagnostic, training, and knowledge tools, while supporting individual contributors responsible for execution
- Develop, implement, and maintain product and development tools, processes, and documentation for broader organizational use
- Collaborate with senior leadership to define success metrics for Product and Development teams
- Identify and manage R&D government funding opportunities such as IRAP and SR&ED
- Manage a consistent approach for products or integrations that reach end of life
- Improve the visibility and understanding of the product roadmap for internal and external stakeholders.
Requirements:
- 7+ years of experience in Product Operations, Product Management, Product Enablement, or a related discipline
- 3+ years of experience leading and developing high-performing teams
- Strong experience designing, implementing, and governing product and development processes
- Expertise administering Jira and other software development and product tools
- Experience enabling internal teams through training, documentation, and scalable content delivery
- Strong analytical skills with experience using product usage data, case trends, and operational metrics to inform decisions
- Proven ability to influence cross-functional teams and drive adoption of tools and best practices
- Excellent communication skills with the ability to translate data and product insights into clear recommendations
- Strong problem-solving skills with a bias toward action and continuous improvement
- Deep understanding of Agile frameworks and modern product delivery practices.
Benefits:
- Competitive bonus program
- Health insurance
- Professional development opportunities
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