Product Operations Engineer
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Job Description
Product Operations Engineer responsible for automation, feedback systems, and integration at XBOW. Building scalable processes and product insights to enhance team productivity and efficiency.
Responsibilities:
- Build and maintain product automation — Own our GitHub Actions ecosystem that auto-creates Slack channels, syncs issues across repos, notifies on launch dates, and keeps our project boards current
- Evolve our GitHub powered triage system — Improve and extend our feedback triage that detects duplicates, splits compound requests, and auto-labels issues
- Design scalable processes — Create frameworks for release management, feedback intake, and cross-functional coordination that grow with us
- Automate meeting artifacts — Turn sync notes into tracked action items, PRs, and issues (yes, using Claude Code)
- Connect the dots — Ensure tight integration across Product, Engineering, Revenue Operations, and PMM—from feedback intake through shipped releases
- Surface product insights — Build lightweight reporting that shows feedback trends, release velocity, and what customers are asking for
- Integrate feedback sources — Extract and route insights from tools like Gong and Salesforce to close the loop on customer feedback.
Requirements:
- Built automation using GitHub Actions, webhooks, and APIs to eliminate repetitive product/engineering workflows
- Worked with Slack APIs or similar to create bots, integrations, or workflow automations
- Used LLMs/AI tools in production workflows (Claude, GPT, etc.) - not just experimented, actually used to improve team efficiency
- Designed and implemented product processes at a startup or high-growth company
- Written scripts and lightweight tooling (Python, JavaScript, bash) - you don't need to be an engineer, but you need to build
- Shipped automation end-to-end - from identifying the problem to maintaining the solution in production
- Built dashboards or reports that informed product decisions (Metabase, Looker, Mode, or even Google Sheets).
Benefits:
- Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story.
- Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale.
- Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide.
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