Product Operations Manager
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Job Description
Product Operations Manager at CTM enhancing governance frameworks across product operations. Collaborates closely with global partners to ensure alignment and performance visibility.
Responsibilities:
- Design and implement scalable product governance frameworks.
- Define lifecycle processes, intake models, and decision rights.
- Continuously improve operational maturity and predictability.
- Maintain synchronization between North America and global roadmaps.
- Surface and manage cross-regional dependencies early.
- Provide a transparent portfolio view to reduce duplication and misalignment.
- Facilitate consistent prioritization sessions grounded in business impact.
- Standardize decision criteria and documentation practices.
- Drive repeatable planning cycles balancing regional and global needs.
- Partner with Analytics to define and operationalize success metrics.
- Embed outcome-based reporting into quarterly reviews.
- Provide structured visibility into risks, tradeoffs, and performance indicators.
- Lead adoption of quarterly reviews, roadmap updates, and retrospectives.
- Establish consistent templates and reporting standards.
- Promote accountability and continuous improvement.
- Serve as liaison between Product, Engineering, Customer Success, and executives.
- Translate strategy into structured execution frameworks.
- Provide portfolio-level insights to support informed investment decisions.
Requirements:
- Bachelor’s degree in Business, Information Systems, Engineering, or related discipline preferred.
- 4–6 years of experience in product operations, technical program management, product management, or related field.
- Demonstrated experience designing and scaling structured processes in complex environments.
- Experience facilitating cross-functional and multi-regional collaboration.
- Strong understanding of portfolio prioritization frameworks and product success metrics.
- Exceptional organizational and communication skills with ability to influence without direct authority.
Benefits:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums.
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
- Flexible Spending Accounts
- Dependent Care Savings Account.
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving.
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
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