Manager, Regional Operations
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Job Description
Manager of Regional Operations driving growth and ensuring customer satisfaction in Casinos and Community Gaming Centres in BC. Overseeing complex relationships and maintaining operational standards.
Responsibilities:
- Drives the effectiveness and growth of Casinos and Community Gaming Centres within their region
- Focuses on revenue generation/profit and organizational growth
- Ensures customer satisfaction and builds corporate reputation
- Manages complex external relationships and leads BCLC on-site facilities staff
- Serves as subject matter expert on Policy/Procedures and provides expertise to staff
- Develops and implements strategic business plans that align with organizational strategies
- Investigates and analyzes gaming results and operating procedures
Requirements:
- A degree in business, or related discipline
- 5 to 7 years of gaming operations experience with progressive levels of responsibility
- Extensive understanding of Casino and/or Bingo gaming operations
- Proven experience in site supervision with experience in issues and risk management
- Solid relationship management, conflict resolution and mediation skills
- Solid leadership and people development skills
- Experience in strategic business planning and resource management
- High degree of business acumen
- Excellent interpersonal skills
- Strong written and verbal communication skills
- Excellent problem solving and analytical thinking skills
- Strong computer skills – MS office suite
Benefits:
- Robust wellness programs to enhance your physical, mental, social, financial and career well being
- Flexible working model which supports work-life integration and our 37.5 hour work week
- Volunteer hours for community engagement through our Play It Forward program
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