Manager, Solutions Engineering – Commercial
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Job Description
Manager leading commercial Solutions Engineering teams at Talkdesk, an AI-powered customer experience automation company. Driving presales strategy, customer adoption, revenue growth, and team development.
Responsibilities:
- Lead and grow a high-performing team of Solutions Engineers in the Commercial Vertical
- Coach and mentor Solutions Engineers in value-driven customer and partner conversations
- Guide solution demonstrations and problem-solving solution architectures
- Collaborate with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure customer success
- Define and execute a go-to-market strategy with the AVP of Sales for the Commercial vertical
- Lead customer-facing activities, hiring, onboarding, and retention for the Solutions Engineering team
- Partner with the HLS Sales leader to drive business growth and identify aligned opportunities
- Provide a growth-oriented presales perspective to opportunity qualification and pursuit
- Develop the Global Solutions team and hire according to the team growth plan
- Lead process and operational improvement projects
- Set visionary goals for the SE organization and influence stakeholders across internal and external constituencies
- Partner with Product, Engineering, and Support to ensure timely delivery of feature requests, bug fixes, and support requests
Requirements:
- At least 3 to 5 years of experience leading Sales Engineering teams; experience as a member of Sales leadership is required
- Strong knowledge of Commercial accounts
- Executive presence and a coaching mentality
- Knowledge of AI Systems
- Willingness to obtain AI certification
Benefits:
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program for exempt employees
- Accrual-based paid time off program for non-exempt employees
- 14 paid holidays each year
- Uncapped paid time off for exempt employees
- Accrual-based sick leave for non-exempt employees
- Long-term incentives in the form of equity (may be eligible based on level and role)
- Short-term incentives of either bonus or commission (may be eligible based on level and role)
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