Maritime IT Field Service Technician
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Job Description
Maritime connectivity company technician installing and supporting VSAT, Starlink, and L-band systems aboard vessels and offshore platforms. Providing onboard IT integration, troubleshooting, documentation, and customer handover support.
Responsibilities:
- Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals
- Perform IT systems integration, including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks
- Provide hands-on technical support for routers, switches, servers, Wi-Fi access points, and IoT maritime equipment
- Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues
- Complete site surveys, service reports, handover documents, and technical documentation
- Ensure safety protocols and client-specific requirements are followed during onboard interventions
- Coordinate travel, tools, and spare parts with vessel agents, ship operators, and logistics teams
- Provide customer training and onboard handover support when necessary
Requirements:
- Minimum 2 years of experience in field engineering or maritime IT support roles (preferred wording: "minimum 2 years preferred")
- Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems
- Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices
- Familiarity with maritime regulations (IMO, ISPS) and onboard IT environments
- Ability to read technical diagrams and interpret system schematics
- Strong communication, documentation, and customer service skills
- Fluent in English
- Valid seafarer’s medical (ENG1 or equivalent)
- Willingness to travel globally on short notice
Benefits:
- Competitive field rates and project-based compensation
- Exposure to global clients in maritime, offshore, and oil & gas sectors
- Ongoing training and certification opportunities
- Opportunity to work within a dynamic and fast-growing international team
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