Marketing Coordinator, Member Experience – Contract
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Job Description
Marketing Coordinator managing member experience for Fetch Deals and related marketing programs. Executing and coordinating ongoing marketing and operational needs across multiple channels and initiatives.
Responsibilities:
- Own the day-to-day execution, upkeep, and communication coordination for Fetch Deals and related non-core member marketing programs once partnerships are signed and handed off.
- Responsibilities include:
- Manage the regular refresh of the Deals assortment, including ticket submission and coordination of site updates
- Coordinate updates to the Deals experience, including partner placement, links, imagery, offer copy, and related content
- Ensure new deals, featured deals, and limited-time offers are launched accurately and on time
- Own QA for the Deals experience, including broken links, outdated offers, missing imagery, incorrect copy, and general member experience issues
- Partner with Product and Tech on site updates, ticket submission, bug resolution, and enhancements
- Support partner integration needs for launch and ongoing maintenance
- Own the calendar and coordination layer for member marketing programs outside the core experience, including Deals, Fetch Pet Rx, and Online Vet
- Ensure Fetch Pet Rx and Online Vet asks are incorporated cleanly into member communications and experiences where appropriate
- Own execution of the Deals newsletter and support related member communications across channels including email, chat, in-app messaging, IVR, and future channels such as push notifications
- Ensure communications across channels are connected, sequenced appropriately, and timed effectively as part of a cohesive member experience
- Help maintain balance across channels so members are informed without being overwhelmed
- Surface overlap, duplication, cadence issues, or sequencing concerns early so the overall member journey remains cohesive and effective
Requirements:
- 2 to 5 years of experience in marketing coordination, lifecycle marketing, member marketing, CRM, or a related execution-focused marketing role
- Strong project management and cross-functional coordination skills
- Experience managing calendars, launches, QA, reporting, and recurring marketing programs
- Strong attention to detail with the ability to manage multiple moving pieces at once
- Comfortable working across Creative, Product, Tech, and Marketing teams
- Strong written communication and organizational skills
- Experience with email, in-app messaging, chat, CRM, or other owned-channel execution preferred
- Experience with partner marketing, promotions, or offer-based programs preferred
Benefits:
- Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
- When in office, enjoy complimentary lunch daily, and pets are always welcome
- Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive
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