Mortgage Assistance Manager – Loss Mitigation
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Job Description
Mortgage Assistance Manager leading Loss Mitigation operations for a tech-driven mortgage servicing company. Ensuring operational excellence and compliance to support homeowners in need.
Responsibilities:
- Lead and manage a team of Loss Mitigation back-office professionals, including processors, underwriters, and closers
- Set clear performance expectations, KPIs, and service-level standards
- Coach, mentor, and develop team members to drive high performance and career growth
- Oversee end-to-end workflow for loss mitigation processing, underwriting, and closing
- Ensure timely and accurate review of hardship applications and supporting documentation
- Identify process gaps and drive continuous improvement initiatives
- Promote a culture of compliance and risk awareness within the team
- Review daily control reports for accuracy, proper documentation, and timely turnaround
Requirements:
- 7+ years of experience in mortgage servicing, with at least 5 years in Loss Mitigation
- 5+ years of people management experience
- Deep knowledge of loss mitigation programs (modifications, repayment plans, forbearance, partial claims, etc.)
- Strong understanding of agency and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA)
- Experience managing back-office processing and underwriting workflows
- Proven ability to manage pipeline volume and meet regulatory timelines
- Strong analytical and problem-solving skills
- Minimum education requirement: High school diploma or GED equivalent required
Benefits:
- Compensation: competitive salary and 401 (k) plan
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
- Generous time off: 17 days paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
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