Mortgage Warehouse Lending Account Administrator
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Job Description
Provide customer support for Mortgage Warehouse Lending customers at M&T Bank. Resolve operational issues and ensure service quality while managing loan and deposit requests.
Responsibilities:
- Provide customer support by servicing the needs of existing Mortgage Warehouse Lending customers
- Ensure efficient delivery of superior customer service
- Assist with the administration of Commercial products and services
- Resolve operational problems
- Act as the liaison between the customer and the Relationship Manager
- Respond to questions and resolve problems by coordinating with internal partners
- Deliver high quality service, ensuring accuracy and timeliness of delivery
- Process requests for research, corrections, loan payments, loan advances, book transfers, collateral deficiencies, wire transfers and credit inquiries
- Perform end of day balancing of the transactions processed each day
- Update management of pending issues or delays of funding and/or payments
- Monitor bank reports for discrepancies and take appropriate action
- Research and resolve overdrafts with customers
Requirements:
- Associate’s degree and a minimum of 2-year customer service experience in Banking Operations, Retail or Credit
- In lieu of a degree, a combined minimum of 4 years higher education and/or work experience including 2 years of customer service experience in Banking Operations, Retail or Credit
- Proficiency with personal computers as well as pertinent software packages
- Knowledge of applicable products, systems and workflows
- Systems include ProMerit, Treasury Center, AFS, and HOGAN
- Excellent attention to detail
- Strong debit/credit knowledge
- Excellent verbal and written communication skills
- Ability to work individually as well as a member of a team
- Self-motivated, well-organized individual
- Ability to work under time constraints and handle multiple tasks in support of various assignments
- Ability to function professionally at many different levels (clients, management, and peers)
- Strong interpersonal skills necessary for business partner relationships within and outside organization.
Benefits:
- Competitive benefits ranging from medical and retirement
- Forty hours of paid volunteer time each year
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