Native German – Customer Service Agent
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Job Description
Customer Service Agent providing support for client products in German through App Stores. Engaging with customer reviews and inquiries while ensuring brand safety and values.
Responsibilities:
- Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
- Respond to potential customers via chat, email, direct messages, and app store review sections.
- Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
- Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies.
- Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
- Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.
- Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
- Addresses public and private customer care issues across social
Requirements:
- A High School Diploma or equivalent
- A personal PC/laptop with a working webcam
- MUST have a C1 or C2 certification in German , B2 certification will also be considered
- MUST be able to understand different nuances, sarcasm, etc. in German
- Fluent in English both written and oral
- General knowledge and interest in various social media platforms
- A good working home environment with a stable internet connection
- Customer Service skills with the experience of working in a non-voice account
- Experience as a content moderator / engaging in all social media platforms is a plus!
- The ability to work an 8-hour shift
Benefits:
- 100% Remote position
- Continuous learning experience & career growth opportunities
- Offers competitive compensation based on location market rates
- A great opportunity to work with some of the world’s coolest and most innovative brands
- A welcoming environment where even your feedback and suggestions are all being taken into consideration
- Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds
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