Network Support Technician
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Job Description
NOC Technician responsible for monitoring and maintaining network infrastructures. Handling incidents and providing support in a fully remote role during night shifts.
Responsibilities:
- Monitor network performance and system alerts using various monitoring tools.
- Respond to network incidents and outages, providing timely resolution to minimize downtime.
- Perform routine network maintenance and updates to ensure system reliability and security.
- Collaborate with other IT teams to diagnose and resolve complex network issues.
- Document network incidents, resolutions, and maintenance activities.
- Assist in the development and implementation of network policies and procedures.
- Provide technical support to clients and internal teams as needed.
- Participate in on-call rotation to provide 24/7 network support.
Requirements:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in a NOC or similar network support role.
- Strong understanding of network protocols, routing, and switching.
- Experience with network monitoring tools such as SolarWinds, Auvik, or similar.
- Proficiency in troubleshooting network issues and performing root cause analysis.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus.
Benefits:
- Fully Remote Position
- Night Shift: 7PM - 4AM or 10PM - 7AM EST
- Tools: Auvik, ConnectWise Automate, ConnectWise RMM, Liongard, ConnectWise Screen Connect
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