Office Manager
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Job Description
Office Manager overseeing daily job flow and communications in a U.S. based legal services company. Supporting business improvement through process documentation and management.
Responsibilities:
- Manage the proprietary process serving CRM to log jobs and delegate them effectively to contractors.
- Monitor all active jobs to ensure they are being worked on schedule and troubleshoot any issues that arise for servers or clients.
- Send necessary legal forms to contractors, ensure they are signed, and manage the return/filing process.
- Manage all email correspondence, responding to inquiries with high professional standards.
- Provide service quotes to potential clients and manage the invoicing process upon job completion.
- Act as the primary point of contact for law firm clients to answer questions and provide status updates.
- Utilize Google Docs and Google Sheets to document internal procedures and create a formal company handbook.
- Identify downtime to proactively work on tasks that organize and "polish" the business for future onshore hiring.
Requirements:
- Previous experience in a law firm, legal services, or high-level admin role is strongly preferred.
- Highly proficient in Google Workspace (Docs, Sheets, Drive).
- Exceptional English fluency (written and verbal) is required for professional legal correspondence.
- Comfortable using WhatsApp and other digital tools for real-time coordination with a mobile team.
- Proven ability to work unsupervised and maintain high productivity without constant check-ins.
- Must be a dependable "partner" who can be trusted with sensitive legal documentation and client relationships.
- Must be able to bring solutions and new ideas to optimize processes rather than just waiting for direction.
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