Medical Virtual Assistant, Front Desk, Admin Assistant
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Job Description
Medical Virtual Assistant supporting administrative and front desk functions in a healthcare environment. Focusing on patient communication, call management, appointment scheduling, and telehealth support.
Responsibilities:
- Support front desk and administrative functions, ensuring smooth patient communication and clinic operations.
- Phone call management and answering (high volume), ensuring quality patient service.
- Call triage and routing.
- Appointment scheduling and reminders.
- Assist with insurance verification and claims processing.
- Provide billing support and assist with patient payment-related concerns.
- Manage and support telehealth platforms and virtual patient interactions.
- Handle patient inquiries and correspondence across communication channels.
- Support telemedicine-related tasks.
- Utilize AthenaHealth (EHR/EMR system) for patient-related tasks.
- Use Weave VOIP phone system (Conure or Athelus) for communication and coordination.
Requirements:
- At least 1 year of relevant experience as a Medical Virtual Assistant or in a similar role
- Familiarity with EHR/EMR systems (AthenaHealth preferred)
- Experience handling patient communication and front desk responsibilities
- Ability to manage a high volume of calls
- Medical background is preferred
- Registered Nurse (RN) or similar clinical background is a plus
- Excellent English communication skills with minimal accent
- Strong phone handling and customer service skills
- Professional, friendly, and accommodating demeanor
- Ability to handle high call volumes (60+ calls/day)
- Strong attention to detail and organizational skills
- Ability to learn systems quickly and adapt to workflows
- Familiarity with billing processes and insurance workflows
- Tech-savvy with experience using communication tools (phone systems, messaging apps)
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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