Onboarding & Training Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Onboarding & Training Specialist guiding dental practices through digital restorative workflows for Incisive. Training teams on intraoral scanners, case submission, early adoption, and successful first cases.
Responsibilities:
- Lead end-to-end onboarding for new practices from scanner delivery through first successful cases and handoff to steady-state
- Guide practices through a structured onboarding program with clear milestones, adapting delivery to each practice's staff structure, learning style, and pace
- Create and configure lab accounts and coordinate with lab partners on practice preferences, case workflows, and submission requirements
- Ensure practices understand Incisive's value proposition, quality standards, and lab network operations
- Facilitate change management with dentists and practice leaders to build buy-in for digital workflow adoption
- Deliver virtual and occasional in-person training across supported scanner platforms
- Cover scanning workflows for crowns, bridges, and implants, case submission and lab-specific workflows, and scanner care and maintenance
- Provide hands-on live scanning coaching and live chairside support for early cases
- Deliver advanced training for complex workflows such as AOX, dentures, and complex restorative
- Provide retraining and follow-up sessions to drive sustained adoption and utilization
- Monitor first cases and early scan quality and provide constructive feedback
- Track practice performance against activation milestones and time-to-value targets
- Identify adoption or utilization gaps and run targeted follow-up
- Identify early risk signals during onboarding and escalate proactively to Customer Success
- Document onboarding outcomes, recurring friction points, and training effectiveness
- Recommend improvements to training curriculum, materials, and onboarding processes
Requirements:
- 3+ years experience in onboarding, training, or clinical/digital enablement
- Dental technology or dental practice experience required
- Hands-on familiarity with intraoral scanning workflows
- Experience with Sirios X3, Trios, or ICAM is a plus
- Clear communicator with strong instructional presence
- Comfortable leading live virtual training and clinical guidance
- Strong troubleshooting instincts and attention to detail
- Organized, reliable, and comfortable operating in a fast-moving environment
- Ability to work Eastern or Central Time Zone hours is required
- Experience with ICAM / photogrammetry is a bonus
Benefits:
- Target bonus: 20% of base salary
- Eligible for stock options
- Meaningful equity participation in a PE-backed growth story
- Comprehensive medical, dental, and vision plans
- Unlimited paid time off
- 401k plan with company match
- Work remotely within the US
- Small, fast-growing team where your work has visible, immediate impact
Similar Jobs
Sales Specialist – Training
BioPhorum sales specialist expanding training, consulting and compliance solutions for global life sciences organisations. Owning UK-based new-business sales, pipeline development and senior-stakeholder relationships.
Professional Development Coach II
Professional Development Coach supporting child care providers and families for CCRC. Delivering training, mentoring, compliance monitoring, and community-based services across San Bernardino County.
Technical Training Specialist – DACH
Technical Training Specialist delivering HVACR education across Fieldpiece’s DACH region. Developing training programs and supporting distributors, contractors, and industry professionals.
Training Manager
Training Manager designing learning and adoption programs for Capgemini Invent, a digital and sustainable transformation consultancy. Delivering workforce capability solutions for organisational change and technology adoption.
Learning & Development Specialist
Part-time L&D Specialist coordinating onboarding, orientation, and learning systems for Hill International's U.S. workforce. Managing LDR requests, compliance reporting, learner records, and Articulate learning content remotely.
Senior Training Manager – Oncology
Senior Training Manager developing Oncology/Hematology training for AbbVie, an innovative medicines company. Partnering with Commercial, Marketing, Sales, and medical teams to deliver field training.
National Sales Training Manager
National Sales Training Manager developing training programs for SIGVARIS, a global compression-solution provider. Supporting field sales and customer accounts through product education, demonstrations, and virtual/instructor-led training.
Senior Training Manager, Oncology – Multiple Myeloma
Senior Training Manager developing oncology and Multiple Myeloma training for AbbVie’s commercial field teams. Leading curriculum, cross-functional coordination, vendor management, and national sales meeting training.
Customer Enablement, Training Specialist
Customer enablement specialist helping enterprise marketing teams adopt Hire Hangar’s workflow automation platform. Delivering onboarding, training, playbooks, CRM operations, SEO, and content enablement for global clients.
Lead Instructional Designer – AI Enablement
Lead AI instructional design and enablement programs for CDW, a technology solutions provider. Developing scalable learning strategies, measuring business impact, and coaching instructional design teams.
Instructional Designer IV
Instructional Designer IV leading enterprise learning and onboarding for Modivcare, which connects underserved people with healthcare access. Designing scalable training, eLearning, and performance-support solutions while mentoring instructional design teams.
Senior Analyst, Organizational Change Management
Senior Analyst supporting organizational change and ERP transformations for Huron, a global consulting firm. Developing change strategies, communications, training, and readiness assessments for client initiatives.
Senior Instructional Designer
Senior Instructional Designer building operational training, SOPs, and learning systems for REE Medical. Extracting tribal knowledge and transforming workflows into scalable employee development content.
Senior Training and Development Specialist – EMEA, APAC
Training specialist designing hands-on clinical and commercial capability programs for Medtronic’s healthcare technologies. Delivering regional training, simulations, onboarding, and product-launch support across Europe, EMEA, and Asia-Pacific.
L&D Specialist
L&D Specialist designing and improving learning programs for Laminar Projects, a consultancy digitising complex construction delivery. Managing Thrive LMS, applying AI, and facilitating development initiatives.
Senior Instructional System Designer
Senior instructional designer creating AI learning pathways and accessible training content for Veterans Health Administration staff. Conducting occupational analyses and partnering with federal healthcare stakeholders to support responsible AI adoption.
Health Program Training and Technical Assistance Specialist
TTA Specialist overseeing regional Training and Technical Assistance for rural health providers in Florida. Responsible for training coordination, support, and collaboration with health providers.
Learning & Talent Development Leader
Learning & Talent Development Leader defining global learning strategies for a consulting organization. Building workforce capabilities for future growth and client service excellence.
Senior Analyst – Trainer
Senior Analyst/Trainer focused on end-user training and support within PAM Health's systems. Responsible for promoting consistent adoption and high-quality patient care through effective training.
First Aid Training Coordinator
First Aid Training Coordinator supporting First Aid training product initiatives for NSC. Coordinating training logistics and providing operational support to ensure successful product operations.