Operations Analyst
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Job Description
Operations Analyst improving residential program tools, reporting, and processes. Developing Excel solutions, managing project timelines, and supporting change rollouts.
Responsibilities:
- Identify and deliver enhancements to reporting and tracking of program operations
- Develop and streamline Excel-based tools for client and program deliverables
- Create project timelines and manage critical milestones for on-time delivery
- Report on in-progress and upcoming tasks
- Liaise with support departments and potentially the client to complete projects and enhancements
- Identify automation opportunities through advanced Excel tools or Information Management development
- Serve as the point person for process, technology, and tool enhancements
- Plan training, process changes, and reporting capabilities resulting from program enhancements
- Support rollout of new tools and program features, including development, testing, and training
- Identify and deliver continuous improvement opportunities through system and process advancements
- Manage program reporting needs, including invoicing, data-entry validations, and troubleshooting
- Train additional staff on reporting capabilities
Requirements:
- High School diploma or equivalent required
- 1–2 years of previous customer service, sales, or office experience required
- 2 years of report design and development
- 1–2 years of client-facing project management experience
- Strong customer service and communication skills
- Ability to handle a wide work variety in a fast-paced environment
- Detail-oriented, organized, self-starter, and able to prioritize workload
- Ability to identify and resolve project application issues with customers and trade allies
- Proficient in Microsoft Office, specifically Word, Excel, and Outlook
- Strong data-entry skills using tracking systems/databases
- Effective verbal and written communication with customers, clients, and employees
- Ability to analyze and interpret data and solve practical problems
- Knowledge of mathematical concepts such as fractions, percentages, and ratios
- Commitment to diversity and inclusion
- Reliable transportation
- Valid driver's license
- Willingness to travel up to 10%
Benefits:
- Remote or virtual work arrangement
- Willingness to travel up to 10%
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